Jobs in First Women Bank Limited Karachi 2021
A Scheduled Commercial Bank invites applications from energetic, career-oriented, and motivated candidates to fill the following positions and jobs. latest jobs in pakistan, jobs in first women bank limited karachi 2021, fwbl jobs, latest jobs in karachi, banking jobs in karachi,
Positions Announced:
1. Complaint Handling Officer
Qualification / Experience required for the job: Minimum Graduate preferably MBA from an HEC recognized University with a minimum of 2-3 years of relevant experience.
Duties & Responsibilities: Ensure that all complaints raised are captured in the system, assigned to the correct resolvers, and resolved within the shortest time possible. Ensure complaints are handled in a fair and speedy manner taking into account the criteria of Transparency, Accessibility, and Effectiveness. Ensure complete documentation of customer disputes. Ensure regular follow-ups and escalation with the concerned units which exceed their specified TAT. Take customer feedback, analyze and provide management with a better service solution or an alternate. Assisting in any other tasks/Assignment as and when entrusted by Management. The jobholder will be responsible for end-to-end Complaints management/resolution and monitoring the Banks Complaint Management System. Ensure complaints are handled in compliance according to the Complaints Handling Policy and ensure coordination/follow-up with all departments for resolution of complaints based on SBP guidelines. Determine the root causes of recurring complaints and formulate improvements to mitigate them. Maintain complaint database on a daily basis and prepare different reports for onward submission to the management and regulator and other authorities after the review of the Line Manager.
Last date to apply:
The last date to apply for the jobs is 30th Aug 2021
How to apply:
For submission of applications, please visit www.fwbl.com.pk/careers and submit your application along with your resume latest by 30th August 2021. Please feel free to contact us at 021-111-676-767 or 0213-5657684 Ext.: 367/389 in case of any queries.
Jobs in First Women Bank Limited Karachi 2021